A transformation partner that helps businesses digitize their operations is seeking a driven and collaborative Intermediate Business Analyst to join their Managed Services team. You'll play a key role in supporting their clients by enhancing existing software features, resolving issues, and ensuring continuous improvement.

Responsibilities: 

• Investigate current system functionality based on support requests and perform gap analysis to determine if enhancements are needed.

• Write detailed use cases and test cases to support regression testing.

• Work closely with internal teams to ensure the timely and accurate delivery of minor enhancements and support fixes.

• Act as the first line of support for client queries, minor change requests, and user management.

• Prepare and maintain SLA reports and other client status documentation.

• Communicate clearly and professionally with both internal stakeholders and external clients.

• Support user training and onboarding activities as needed.

• Escalate and manage client issues through to resolution.

• Promote a high standard of client service and identify areas for improvement.

• Occasional travel may be required.

Minimum Requirements:

• Minimum of three years of experience in a Business Analyst role.

• Experience supporting and enhancing existing software features.

• Experience producing clear documentation for both technical and business users.

• Demonstrated ability to manage client expectations and work across teams.

• Proven ability to manage multiple priorities in a dynamic environment.

• Experience working in a support or help desk environment.

• Exposure to DevOps tools.

• Prior involvement in drafting Statements of Work (SoWs) or participating in scoping activities.

• Comfortable working with technical teams and understanding software functionality.

• The ability to quickly learn new tools, systems, and software platforms.

• Experience writing test cases and performing software testing.

• Skilled in problem-solving in a high-paced, multi-project environment.

• Experience in facilitating client discussions and managing expectations.

• Exposure to UI/UX concepts is a plus.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [email protected]