Are you a technical expert with a passion for mechanical solutions? We are partnering with a leading name in the geared motor industry to find a dedicated Customer Support Specialist to join their dynamic team.

In this role, you will be the bridge between technical excellence and client satisfaction, providing high-level support to customers both telephonically and in person. You will leverage your technical background to solve complex problems and ensure our clients receive the high-quality service they expect.

Key Responsibilities

• Technical Consultation: Make precise geared unit selections using advanced formulas and technical catalogues.

• Customer Support: Provide comprehensive technical information and assist customers with identifying required spare parts using technical lists.

• Collaborative Planning: Work closely with the Production and Dispatch departments to ensure the best possible delivery timelines for our customers.

• Sales Enablement: Actively support the external sales team and assist with company marketing initiatives.

• Technical Coordination: Consult directly with Watt Drive for specialized technical information.

• Documentation: Generate and manage accurate computer-based quotes.

• Operational Excellence: Maintain your immediate working area while strictly adhering to all safety regulations and environmental policies and procedures.

Qualifications and Experience

• Grade 12 and a Mechanical or Engineering Diploma.

• Minimum 3 years’ experience in a geared motor sales environment.

• Proven ability to perform technical comparisons between various competitors’ products.

• High level of computer literacy and excellent telephone etiquette.

Apply Today

Our client is offering a highly competitive salary for this role based on experience.

Contact Hire Resolve for your next career-changing move. Apply for this role today by contacting Thomas Stacey at Hire Resolve, or reach out on LinkedIn. You can also visit the Hire Resolve website or email your CV to [email protected].