Job Details
Job Description
Job Purpose:
The role has three core objectives:
Conduct market research to support the sales effort.
Coordinate micro services to ensure seamless collaboration.
Develop the above into a well‑defined, systematic way of working.
Client Engagement & Field Application
Maintain regular contact with clients to understand how the system is being applied in real-world scenarios.
Complete a driving course with a client to gain practical insight into system application.
May involve going underground with mining clients to observe implementation firsthand.
Content Understanding & Management
Develop a deep understanding of the content to ensure alignment with system objectives.
Oversee suppliers responsible for content design.
Manage the end-to-end process from implementation through to testing.
AI Management
Take responsibility for AI systems and outputs.
Collaborate with specialists to test results (or coordinate testing) to ensure technical accuracy and continuous improvement.
Become proficient with the AI tool and driver training processes.
IT System Oversight
Ensure the system operates optimally at all times.
Manage task completion in Jira, including providing second-line support for system issues.
Reseller Management & Implementation
Project manage reseller relationships.
Ensure resellers receive adequate support and resources.
Process Improvement & Systemisation
Improve and systematise ticketing, reporting, and standard operating procedures (SOPs) within a live environment.
Drive efficiency in execution through continuous process enhancements.
Consolidate and optimise use of key tools, including:
Jira
Monday
Dropbox
BI tools (managed by a supplier)
Develop SOPs and ensure organisation-wide adherence.
Sales Support & Market Development
Approximately 30% of time allocated.
Conduct sales research and lead identification within target market segments.
Assist in coordinating marketing materials for LinkedIn and the company website.
Support implementation at selected sites and/or manage reseller activities.
Set goals with suppliers
Build a comprehensive view of where the various tasks are
Track tasks and forecast resources needed
Deploy low-cost innovative methods to achieve the goal
Develop a skill in using technology, including AI, to enhance our process
Competencies
Attention to detail
Enthusiasm, consistency, communication, problem-solving
Entrepreneurial spirit
Desire to learn
Someone willing to understand how the product works on the ground in the different market segments in order to train the AI properly
Work Design
Preference will be given to someone who lives in the Pietermaritzburg/Hilton area.
If Johannesburg-based, you will be required to work from home and online, but once every 3 weeks, face-to-face at our Hilton offices.
Occasionally, you will be required to visit sites to gain product knowledge.
You will report directly to the Managing Director.
Qualifications
Education: Preferably marketing or stats related
Experience: 2 years minimum
References
Preferred Qualifications
Information related to degree or diploma
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at [email protected] or on Linkedin
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: it [email protected]
