Hire Resolve's client is seeking a highly skilled and experienced Advanced Technical Support Supervisor to join their dynamic team based in Gauteng. This is an exciting opportunity for a tech-savvy professional with strong leadership abilities and a passion for delivering top-tier customer support in a fast-paced environment.

Key Responsibilities:

• Lead and mentor a team of technical support specialists, ensuring high performance and continuous development.

• Oversee daily support operations, ensuring timely and effective resolution of advanced technical issues.

• Serve as an escalation point for complex technical problems, providing hands-on support when necessary.

• Monitor support metrics and implement improvements to optimize team performance and customer satisfaction.

• Collaborate with product development, engineering, and QA teams to resolve recurring issues and enhance service quality.

• Develop and maintain technical documentation, SOPs, and troubleshooting guides.

• Train staff on new systems, software updates, and best practices.

• Maintain a customer-first mindset and uphold SLA compliance.

Requirements:

• Minimum of 5 years’ experience in technical support, with at least 2 years in a supervisory or team lead role.

• Strong technical background with knowledge of networking, hardware, software troubleshooting, and IT systems.

• Relevant tertiary qualification in IT, Computer Science, or related field.

• Proven ability to lead and motivate technical teams.

• Excellent problem-solving, communication, and interpersonal skills.

• Ability to work under pressure and manage multiple priorities effectively.

• Familiarity with ITIL processes and ticketing systems (e.g., Zendesk, Jira, ServiceNow) is an advantage.

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Rebecca Grylls, Kayla Pelser, or Miné Roux at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV:  [email protected]

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.