Position Title: Call Centre Operator (Logistics)
Location: Pretoria, Gauteng
Salary: R10,000 – R15,000 per month
Job Type: Full-time, Permanent
Industry: Logistics, Supply Chain, Transportation
Work Schedule: Shift Rotation – 3 Days On / 3 Days Off

• Day Shift: 06:00 – 18:00
• Night Shift: 18:00 – 06:0

Hire Resolves Client a well-established logistics company is seeking a dedicated Call Centre Operator to join their dynamic team. The role operates within a 24/7/365 call centre and requires excellent coordination, communication, and problem-solving skills. The ideal candidate will have experience in logistics and transport, and be able to manage operations, breakdowns, and journey monitoring efficiently.

Requirements:

• Gr 12 or equivalent (required)
• Diploma or similar in Logistics or Transport Management (advantage but not essential)
• 2-3 years’ experience in similar position within the logistics & transport industry
• English (must), Afrikaans (desired) and other official language (advantage)
• Willing to work shifts (including weekends)

Key Responsibilities: 

• Receive and log breakdown calls from drivers.
• Coordinate repairs with relevant truck dealerships or approved service providers.
• Maintain communication with Fleet Controllers and provide continuous updates.
• Complete the daily breakdown book and ensure timely handover to admin personnel.
• Escalate uncertain repair issues to the Technical Manager or Foreman.
• Authorize diesel refueling at approved stations.
• Provide drivers with diesel authorization numbers.
• Accurately record litres, date, time, kilometres, and fleet number in the system.
• Capture loading and offloading details (client, location, mass, time, kilometres).
• Monitor real-time vehicle movements and detect unauthorized route deviations.
• Contact drivers for explanations on deviations and alert Fleet Controller when needed.
• Ensure adherence to designated routes and sleep plans.
• Contact drivers to confirm readiness to depart as per journey schedules.
• Activate incident response protocols in the event of accidents or hijackings.
• Coordinate booking requests for pool vehicles.
• Perform pre- and post-trip inspections and report any damage or issues.
• Liaise with Technical Manager for maintenance and issue resolution.

How To Apply:

• Contact Hire Resolve today for your next career-changing move
• Our client is offering a highly competitive salary for this role based on experience.
• Send your CV to: [email protected]  or connect with Mischa Bornman via LinkedIn.
• Alternatively, you can also contact me directly at Hire Resolve [email protected] 
• We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.